LAX United Terminals 7 and 8

Los Angeles, California

Creating a brand experience through an enhanced level of service

United Airlines selected HNTB as the prime designer, architect and engineer of record for the complete redevelopment and expansion of its airline hub at Los Angeles International Airport terminals 7 and 8. HNTB designed a new brand experience for United Airlines’ passengers at LAX with an emphasis on customer service and using United’s systemwide unified branding icons that are being rolled out across its hubs. The enhanced level of customer service and state-of-the-art technologies incorporated for check-in and processing will make the passenger flow effortless.

The project is a reconstructed swing domestic/international terminal facility, and includes:
• Redeveloped concession spaces
• Ticketing
• Security checkpoint
• Baggage claim
• New CBIS baggage screening system
• Redeveloped curbside
• Concourse circulation areas
• Passenger departure holdrooms
• New boarding bridges
• Aircraft gate reconfigurations
• Larger United Club

The terminals accommodate 24 narrow-body and wide-body aircraft gates. The redevelopment creates new concessions spaces at optimal foot traffic node points to maximize revenue to the airport. This $377 million project is a phased reconstruction and expansion totaling 305,000 square feet. The Terminal 7 and 8 baggage and building systems are being completely replaced to provide a more efficient and sustainable built environment for United Airlines and its passengers.

The project is using new state-of-the-art technologies for processing passengers for check-in and at the departure holdrooms to minimize passenger processing and wait time. Those technologies include self-bag check-in kiosks and designated bag drop zones, using United Airlines’ new check-in process, and at the departure holdrooms the innovation of automated gate boarding systems. The curbside is signed so that passengers who have checked in online or at home, exit their vehicles at a designated curbside zone and use the path “Direct to Security,” bypassing the check-in lobby.

The project provides high-end, high-touch check-in for United Airlines’ Premier passengers, including United Club amenities complete with an exterior club deck with great views for guests. The project is designed fully in 3D BIM and the construction manager at risk used the BIM model for accurate quantity take-offs, constructability reviews and construction schedule sequencing. The project is a construction manager at-risk method, fast tracked with multiple design packages to expedite the project completion schedule. The owner, HNTB and construction manager at risk all were co-located in one office, which fosters collaboration and expedites the project schedule.